Mandai Design Return Policy

Returns of products purchased via our website

If you ordered a product via our webshop, you may return the product within 7 days after you received the product. You can return the product by sending an email to After we confirm that we have received your email, you must send back the product within 7 days. We will fully refund the purchase price within 14 days of having received your returned product. Costs for return shipments will be borne by you. In the period in which you can still decide to return a product, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product. You must always return the product in the original and not damaged packaging. 

Customized products: Pre-Order & Bespoke Items

These items are ordered with your specifications for you or are produced at your request. As such, we do not offer returns for these items.